At Modalité Privé, we take great pride in offering only authentic luxury handbags and accessories to our valued customers. Due to the exclusive nature of the products we deal with, returns and refunds are not accepted. Please read our policy carefully before making a purchase.
1. Final Sale Policy
All sales of luxury handbags and accessories, whether bought directly from us or sold through our platform, are final. Once a transaction is completed and payment is processed, no returns, exchanges, or refunds will be accepted.
2. Authentication Guarantee
We guarantee that all items sold through us are 100% authentic. Each item undergoes a rigorous authentication process by our team of experts before being listed for sale. If you have any concerns about the authenticity of the item you receive, please contact us immediately, and we will assist you in addressing your concerns.
3. Shipping and Handling
- Pre-Paid Shipping: For items sold to us, we provide a pre-paid shipping label to ensure your item is safely sent to us.
- Insurance: We recommend you insure your item during shipping. While we take great care in handling your items, shipping risks, such as loss or damage, are the responsibility of the customer if the item is lost or damaged during transport to us.
4. Damage or Issues with the Item upon Arrival
In the unlikely event that your item is damaged during shipping, please notify us immediately within 24 hours of receiving the item. We will review the issue and work with you to resolve it, but the item must be reported within 24 hours of receipt for us to assist you further. Please note that once the sale is completed, no refunds or returns will be issued for any reason.
5. Customs Fees & Duties
For international shipments, customs duties and taxes are the responsibility of the buyer. Please be aware of your local customs regulations and fees. We are not responsible for any customs delays or charges that may occur during shipping.
6. Personalized Assistance
If you are unsure about purchasing or selling a luxury handbag or accessory with us, we encourage you to contact our customer service team. We are happy to answer any questions, provide more details, and help you make an informed decision before finalizing your purchase.
7. In-Person Transactions
If you choose to complete your transaction in person, the same no-returns policy applies. Please carefully inspect your item before completing the sale.
By completing a transaction with us, you acknowledge and agree to the terms of our Refund and Returns Policy.
Contact Us
If you have any questions about our policy or your purchase, please don’t hesitate to contact us:
- Email: Info@modaliteprive.be
- WhatsApp: +32(0)494 184 654